Lullaby Nannies & Childcare Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.lullabychildcare.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Lullaby Nannies & Childcare Limited, a limited company registered in Northern Ireland under company number NI1646379 and a registered office at Inspire Business Centre, Carrowreagh Road, Belfast, BT161QT
Our nominated representative for the purpose of the Act is Pauline Smyth.
INFORMATION WE MAY COLLECT FROM YOU WHEN YOU USE OUR WEBSITE AND SERVICES
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site www.lullabychildcare.co.uk (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for one of our services, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, contact us and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
COOKIES
A cookie is a small file of letters and numbers that is sent to a user’s browser and stored on the hard drive of a user’s computer (or internet enabled device) when a user visits a website. Cookies are used by many websites in order to make them work more efficiently, as well as provide business and marketing information to website owners.
We use session and persistent cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website, capture generic data about our users and also allows us to improve our site. Session cookies expire when you close your browser or when the session times out. Persistent cookies are usually stored on your hard disk and survive across multiple sessions with a longer expiration date. We use third-party vendors to show our advertisements on sites across the internet and these third-party vendors may use cookies to serve advertisements based on someone’s past visits to our website.
You can configure your web browser to refuse cookies, to delete cookies, or to be informed if a cookie is set at any time. You can find out how to do this by clicking “help” on your browser menu. Please be aware that disabling all cookies will mean certain personalised features will not then be provided and therefore you may not be able to make full use of all the website’s features. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit All About Cookies.org.
Please note that owners of third party websites that our website links to may also use cookies, over which we have no control. To opt out of third parties collecting any data regarding your interaction on our website, please refer to their websites for further information.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
Information you give to us. We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to notify you about changes to our service; and
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Lullaby Nannies & Childcare Limited substantially or all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, our safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us through our website at www.lullabychildcare.co.uk
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
GOVERNING LAW AND JURISDICTION
If you are a consumer, please note that this privacy policy, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, this privacy policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to through our website www.lullabychildcare.co.uk.
Terms and Conditions
1. Lullaby Nannies & Childcare Agency (hereafter referred to as the Agency) will only undertake business on the following Terms and Conditions: These terms are legally binding, so please read them carefully. The acceptance of a CANDIDATE introduced by the Agency will be deemed as acceptance of our Terms and Conditions of Business and the Associated Schedule of Booking Deposit Fees.
2. Upon confirmation of booking a CANDIDATE (Maternity Nurse/Babysitter/Childcarer/Nanny) the Client will be charged the relevant booking deposit fee as outlined in the Booking Deposit Fees. The deposit must paid prior to the date that the booking commences.
3. The Client will be charged a nightly/daily or weekly/monthly booking fee for each night/day or week/month the CANDIDATE is booked. Any CANDIDATE returning at a future date will incur further booking fees and the Agency must be notified of such an arrangement by the Client.
4. The Agency assumes that the details of the engagement have been agreed between the client and the CANDIDATE unless the client informs the Agency in writing to the contrary prior to the commencement of the Engagement.
5. The Client is liable to pay the CANDIDATE at the start of each day/evening/night he/she is booked.
6. The Agency acts as an introduction only agency and does not employ the CANDIDATE who is self-employed.
7. All information is confidential and must not be passed to a third party, either directly or indirectly. If information is passed to a third party and a CANDIDATE is booked/engaged otherwise than through our Agency, this will constitute a breach of our terms, and our standard booking fees will be charged to the Client.
8. The Client must reimburse the CANDIDATE any reasonable expenses agreed prior to the booking upon presentation of receipts.
9. Agency fees are non-refundable. If during a booking unforeseen circumstances arise resulting in the departure of the CANDIDATE, the Agency will offer an alternative candidate for the remainder of the booking if:
A) There has been no reasonable cause for the CANDIDATE to terminate the booking
B) The agency is advised in writing immediately upon the booking being terminated
C) The agency deposit fee had been received
10. If no suitable replacement can be found, the Deposit Fee will be refunded pro rata.
11. In the event that the Client wishes to cancel the booking prior to commencement due to extenuating circumstances, the Agency reserves the right to retain the booking fees for work incurred.
12. While the Agency endeavours to verify the background of staff introduced before employment commences, we cannot guarantee that all the information regarding the CANDIDATE is accurate. The Agency does not accept any liability whatsoever for misrepresentation, loss, damage, injury, delay, claims or expense of any description arising out of an introduction made by the Agency
13. Whilst the Agency ensures that a potential CANDIDATE is interviewed personally and full reference checks are carried out, it is ultimately the sole responsibility of the Client to satisfy themselves’ as to the suitability of the CANDIDATE. The Agency gives no guarantee regarding the capability, character, medical condition, age, or suitability of the CANDIDATE. The final responsibility for employing a candidate lies with the Client.
14. A fee of 6 x the weekly salary is payable for a CANDIDATE who is subsequently booked as a Nanny by the Client.
15. The Agency reserves the right to use its own discretion with regard to any issues arising not itemised in its terms.
